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Returns & Warranties

Return Policy

At The Vapour Mill, we’re committed to customer excellence and service. We select all of the hardware products we choose to showcase with care. However, some hardware might arrive dead on arrival. To assist with situations like this, we offer a 30-day return policy which starts the day you receive your package. The 30-day period starts as soon as the package is delivered and applies to unopened products as well.

After the 30-day return policy has ended, we will do our best to help you find a solution. While you are unable to return the item, we will do our best to troubleshoot and address your concerns. Some products constitute a final sale without exception. These items are E-liquids, dispoables, drip tips, coils, tanks, replacement parts, rebuildable supplies, certain accessories, etc.

Warranty Information

Our 30-day warranty policy begins the day your product has been purchased, even if the product has not been opened. We certainly appreciate that there are many situations that can arise and we appreciate your support as we work within our policy to find the best possible solutions for you. 

What is covered by the Warranty:

  • Screen issues

  • Battery issues

  • Chip-set malfunction

  • Charging port issues

  • Device auto-firing

What is not covered by the Warranty:

  • E-liquid, tanks, disposables, atomizers, batteries, chargers, mechanical mods, drip tips, pre-built coils, tank coils, certain accessories, etc.

  • Failure or damage caused by improper use and/or leaky tanks are not covered

  • Loss or theft of products

  • Stripped or damaged threading on the device or tank

  • Failure or damage as a result of excessive force such as dropping or abuse

  • Purchases made by underage minors

  • Cosmetic damages (paint chips, dents, etc)

  • Defects caused by normal wear and tear or aging of the product

  • Products without their original packaging

If you have any questions about our warranty policy, either before purchasing your product(s) or after receiving your order, please contact us at

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